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System Status:

The SFS Helpdesk is a tool for faculty, students, and parents to use, to bring technology issues to the attention of IT Department.


To open a help ticket with the help desk, please click here.Some examples for the helpdesk.-Account password reset. 

-Projector/Smartboard issues

-SFS E-mail issues

-Dynacal help

-Teacherease issues

-SFS website issues

-Printing issues

Once a ticket has been opened, it will be assigned to the correct person, and addressed.

Tech Policy

These Technology Policies can be found in the student handbook as well.




St. Francis de Sales School provides computer equipment, services, and Internet access to its students 

and staff for educational purposes only. The intention of providing technology resources is to improve learning and 

teaching through research, teacher training, collaboration, dissemination and the use of global communication 

resources. The system administrators are employees of St. Francis de Sales School and reserve the right to 

monitor all activity on network facilities. 

Because of the complex association between so many agencies and networks, the end user of these networks 

must adhere to strict guidelines. They are provided here so that staff and student users and the 

parents/guardians of students are aware of their responsibilities. St. Francis de Sales School may modify 

these rules at any time by publishing modified rule(s) on the system or posting them in the computer labs. Parent 

and students signatures on the “blue card” indicate that they agree to adhere to the rules and their signatures are 

legally binding and indicate that the parties have read these terms and conditions carefully, understand their 

significance, and agree to abide by established rules.




St. Francis de Sales School provides all students internet use and safety training. Training takes place in 

Computer and Financial Literacy Class which is a graduation requirement for all students. The training provided is 

designed to promote St. Francis’s commitment to: 

1. The standards and acceptable use of internet services as set forth in St. Francis’s Internet Safety Policy; 

2. Student safety with regard to: safety on the internet, appropriate behavior while online, on social 

networking web sites, in chat rooms and cyber bullying awareness and response. 

3. Compliance with E-rate requirements of the Children’s Internet Protection Act (CIPA). 



The user agrees not to publish on or over the system any information which violates or infringes upon the 

rights of any other person or any information which would be abusive, profane or sexually offensive to an average 

person, or which, without the approval of a school administrator, contains any advertising or any solicitation of 

other members to use goods or services. The user agrees not to use the facilities and capabilities of the system to 

conduct any business or solicit the performance of any activity that is prohibited by law. 

Because St. Francis de Sales School provides, through connection to the Internet, access to other 

computer systems around the world, students and their parents understand that the School and system 

administrators have no control over content. While most of the content available on the Internet is innocuous and 

much of it a valuable educational resource, some objectionable material exists. The School will provide student 

access to Internet resources only in supervised environments and has taken steps to block objectionable areas, but potential dangers remain. Students and their parents/guardians are advised that some systems may contain 

defamatory, inaccurate, abusive, obscene, profane, sexually oriented, threatening, racially offensive, or otherwise 

objectionable material. St. Francis de Sales School and the system administrators do not condone the use of 

such materials and do not permit usage of such materials in the school environment. Parents of minors having 

accounts on the system should be aware of the existence of such materials and monitor any future home usage of 

the Schools resources. Students knowingly bringing such materials into the school environment will be dealt with 

according to the discipline policies of the School and such activities may result in termination of such students’ 

accounts on the network.




Any action by a member that is determined by a system administrator to constitute an inappropriate use of 

network resources or to improperly restrict or inhibit other members from using and enjoying those resources is 

strictly prohibited and may result in termination of an offending member’s account and other action in compliance

with the Schools discipline code. The user specifically agrees not to submit, publish, or display any defamatory, 

inaccurate, abusive, obscene, profane, sexually oriented, threatening, racially offensive, or otherwise illegal 

material; nor shall a user encourage the use, sale, or distribution of controlled substances. Transmission of 

material, information or software in violation of any local, state or federal law is also prohibited and is a breach of 

these Terms and Conditions. 

Users and their parents/guardians specifically agree to indemnify St. Francis de Sales School and the 

system administrators for any losses, costs, or damages, including reasonable attorney’s fees incurred by the 

School relating to, or arising out of any breach of this section (Online Conduct) by the user. 

Network resources are to be used by the user for his/her personal use only; commercial uses are strictly 





Software is provided to students as a curricular resource. No student may install, upload, or download 

software without the expressed consent of the system administrators. Any software having the purpose of 

damaging other members’ accounts or the School’s network (e.g., computer viruses) is specifically prohibited. The 

system administrators, at their sole discretion, reserve the rights to refuse posting of files and to remove files. 

The system administrators, at their sole discretion, further reserve the right to immediately terminate the 

account or take more serious action consistent with the School’s discipline code of a member who misuses the 

software libraries. 




Copyrighted material must not be placed on any system connected to the network without the author’s 

permission. Only the owner(s) or persons they specifically authorize may upload copyrighted material to the 

system. Members may download copyrighted material for their own use. 

Any member may also non-commercially redistribute a copyrighted program with the expressed permission of 

the owner or authorized person. Permission must be specified in the document, on the system, or must be obtained 

directly from the author. 



Internet Message Boards (Facebook, AIM pages, Yahoo! Profiles, Twitter, etc.) are accessible to computers around the 

world and St. Francis de Sales School system administrators have no control of pictures and the content of 

messages posted to these from outside systems. To best utilize system resources, the system administrators will 

determine which public posting areas are most applicable to the curricular needs of the School and will carry these 

posting areas on the local system. The system administrators, at their sole discretion, may remove messages 

posted locally that are deemed to be unacceptable or in violation of the Terms and Conditions. The system 

administrators, at their sole discretion, further reserve the right to immediately terminate the account of a 

member who misuses public posting areas. 



The system administrators, at their sole discretion, reserve the right to immediately terminate the account 

of a member who misuses real-time conference features (internet relay chat, cu-seeme, netmeeting, icq, instant messenger, etc.). 



Electronic mail (“E-Mail”) is a private electronic message sent by or to a member in correspondence with 

another person having Internet mail access. Messages received by the system are retained on the system until

deleted by the recipient. A canceled St. Francis de Sales School account will not retain its mail. Members are 

expected to remove old messages in a timely fashion and the system administrators may remove such messages if 

not attended to regularly by the member. The system administrators will not intentionally inspect the contents of 

mail sent by one member to an identified addressee, or disclose such contents to other than the sender or an 

intended recipient, without the consent of the sender or an intended recipient, unless required to do so by law or 

policies of the St. Francis de Sales School, or to investigate complaints regarding mail which is alleged to 

contain defamatory, inaccurate, abusive, obscene, profane, sexually oriented, threatening, racially offensive, or 

otherwise illegal material. St. Francis de Sales School reserves the right to cooperate fully with local, state, 

or federal officials in any investigation concerning or relating to any mail transmitted on the St. Francis de Sales 

School network.




The system administrators reserve the right to set quotas for disk space on the system. A member who 

exceeds his quota will be advised to delete files to return to compliance. A member who remains in non-compliance 

of disk space quotas after notification will have their files removed by a system administrator. 



Security on any computer system is a high priority, especially when the system involves many users. If a

member feels that he can identify a security problem on the system, the member must notify a system 

administrator or e-mail Members should not demonstrate the problem to others. 

Professional staff may allow students who are not members to access the system through the staff persons 

account as long as the staff person does not disclose the password of the account to the students and understands 

that the staff person assumes responsibility for the actions of students using his/her account. Members may not 

otherwise let others use their account and password. Passwords to the system should not be easily guessed by 

others, nor should they be words that can be found in a dictionary. Attempts to log in to the system using either 

another member’s account or as a system administrator will result in termination of the account. Members should 

immediately notify a system administrator ( if a password is lost or stolen, or if they have 

reason to believe that someone has obtained unauthorized access to their account. Any member identified as a 

security risk will have his account terminated and is subject to other disciplinary action. 

Vandalism will result in cancellation of system privileges and other disciplinary measures in compliance with the 

Schools discipline code. Vandalism is defined as any malicious attempt to harm or destroy data of another user, the system, 

or any of the agencies or other networks that are connected to the Internet backbone or of doing intentional

damage to hardware or software resident on the system. This includes, but is not limited to, the uploading or 

creation of computer viruses. 



Game playing is permitted on the St. Francis de Sales School system only when terminals are not needed 

for other purposes and the game conforms to the curricular goals of the School. Game playing over network links or 

other inter-machine gaming is prohibited. 

Although drawing and painting may have legitimate academic use, those activities are prohibited when done for 

recreational purposes. 



The printing facilities of the St. Francis de Sales School network should be used judiciously. Unnecessary printing is a drain of the 

capacity of the networks, adds expense, and shortens the life of equipment. By developing on-screen proofreading skills and practicing proper 

use of cut and paste techniques, users can and should conserve printing resources and help the system run more efficiently.



Students agree that violation of the acceptable use policy is unethical, a violation of School rules, and may 

constitute a criminal offense. Should any student commit any violation, he understands that his access privileges 

may be revoked and that disciplinary action may be taken. Appropriate legal action may also result. 

Parents and guardians of students understand that their son’s access to computer resources and the Internet 

is designed for educational purposes and that the School has taken reasonable precautions to eliminate 

controversial material. However, they also recognize it is impossible for St. Francis de Sales School and its 

system administrators to restrict access to all controversial materials, and they agree not hold the school or the 

system administrators responsible for materials acquired on the network. Furthermore, they accept full 

responsibility for supervision if and when their sons use is not in a school setting.

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